Privacy Policy

This Privacy Policy ("Policy") describes how hdaje ("we", "us", "the Platform") collects, processes, stores, and protects the personal information of players and visitors who access the hdaje website and its associated services. This Policy applies to all users based in Bangladesh and takes effect from the moment you register an account or interact with any part of the platform.

By using hdaje you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, please stop using the platform and contact our support team to close your account. We are committed to handling your personal information responsibly and in accordance with applicable data-protection standards.

Your Privacy at a Glance

1. Information We Collect

hdaje collects personal information in order to provide a safe, compliant, and personalised experience on the platform. We collect information in three main ways: directly from you when you register or interact with the platform, automatically as you use the platform, and occasionally from trusted third-party sources as part of identity verification. The categories of personal data we may collect include:

2. How We Use Your Information

hdaje uses the personal information it collects for the following purposes, each of which is necessary to operate the platform lawfully and responsibly:

• Account creation, authentication, and ongoing management — including verifying your identity, enforcing the one-account-per-player rule, and processing your login sessions.
• Processing financial transactions — including deposits via bKash, Nagad, Rocket, and Upay, and withdrawal payments back to your registered payment method.
• Fraud prevention, anti-money-laundering checks, and platform security — including detecting and investigating suspicious activity and enforcing responsible gaming limits.
• Customer support — responding to your queries, resolving complaints, and providing updates on your account or transactions.
• Service improvement — using aggregated, anonymised analytics to understand how players interact with the platform and to develop new features or correct usability issues.
• Regulatory and legal compliance — retaining records as required by applicable regulations, responding to lawful requests from competent authorities, and fulfilling our obligations under these Terms.

3. KYC and Identity Verification

As part of our commitment to operating a safe and compliant platform, hdaje requires all players to complete a Know Your Customer (KYC) verification process before their first withdrawal is processed. KYC may also be triggered at any time during a security review or where unusual account activity is detected. The KYC process requires you to submit one or more of the following documents: a valid Bangladesh National Identity Card (NID), a valid passport, or a driver's licence alongside a recent proof of address.

All KYC documents are processed in strict confidence. They are used exclusively for the purpose of verifying your identity and age and are not shared with any third party except where required by applicable law or regulation. Documents are stored using encrypted storage and are deleted in accordance with our data-retention schedule set out in Section 7 of this Policy.

4. Sharing of Your Information

hdaje does not sell, rent, or trade your personal data to any third party. We share your information only in the following limited circumstances:

• Payment processors and financial partners — we share the minimum necessary transaction data with payment providers such as bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These partners are contractually obligated to handle your data securely and only for the purpose of processing the specific transaction.
• KYC and identity-verification service providers — where we use a third-party provider to assist with identity document verification as part of the KYC process, only the documents you submit and the verification outcome are shared. These providers operate under strict confidentiality agreements.
• Regulatory and law-enforcement authorities — we may be required to disclose personal information to competent authorities — including regulators, police, or courts — where required by applicable law, a valid court order, or in connection with the investigation of suspected fraudulent or criminal activity.
• Business continuity — in the event of a merger, acquisition, or transfer of substantially all of hdaje's business assets, your personal data may form part of the transferred assets. You will be notified of any such change and the incoming entity will be bound by this Policy.

In all cases where data is shared, hdaje applies the principle of data minimisation — only the minimum information necessary to achieve the specific purpose is shared. We do not share your data for marketing purposes with third parties, and we do not permit third parties to use your data for their own commercial purposes.

5. Cookies and Tracking Technologies

hdaje uses cookies and similar tracking technologies to keep the platform functional, secure, and user-friendly. A cookie is a small text file placed on your device when you visit a website. hdaje uses the following categories of cookies:

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent the platform from functioning correctly. For more information on managing cookies on popular mobile browsers used in Bangladesh — including Chrome for Android and Safari for iOS — refer to your browser's help documentation.

6. Data Security

hdaje implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive account data at rest, strict access controls limiting which staff members can view personal data, regular security reviews and penetration testing of the platform, and automated systems to detect and alert on unusual login or transaction activity.

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, hdaje will notify affected players promptly and take all reasonable steps to contain the breach and minimise its impact. You can help protect your account by using a strong, unique password and never sharing your login credentials with anyone.

7. Data Retention

hdaje retains your personal data for as long as your account is active and for a period thereafter as required by applicable regulations and our legitimate business interests. Specifically: account registration data and transaction records are retained for a minimum of 5 years from the date of the last transaction on your account, in line with standard anti-money-laundering record-keeping obligations. KYC documents are retained for the same period and then securely deleted. Communications records (support correspondence) are retained for 2 years from the date of the last communication.

When your data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account, we will action this request promptly and confirm when deletion is complete, subject to any mandatory retention obligations that prevent immediate full deletion.

8. Your Rights Over Your Personal Data

As a player on hdaje you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 days:

• Right of Access — you may request a copy of the personal data hdaje holds about you, together with information about how it is processed.
• Right of Rectification — you may request that any inaccurate or incomplete personal data held about you is corrected.
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any mandatory retention obligations.
• Right to Restrict Processing — you may request that we limit how we use your data while any dispute over its accuracy or lawfulness is resolved.
• Right to Object — you may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.

hdaje will not charge a fee for handling data-rights requests and will not use your request against you in any way. Where a request is complex or numerous, we may extend the response period by a further 30 days, in which case we will notify you of the extension and the reason for it.

9. Third-Party Links

The hdaje platform does not contain links to third-party websites. In the event that any third-party content or links appear on the platform, hdaje is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policy of any external site you visit independently of hdaje. This Policy applies only to the hdaje platform and its directly operated services.

10. Children and Minors

hdaje is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or submitted personal data to hdaje, we will immediately close the account, delete all associated personal data, and return any deposits in accordance with our Terms and Conditions. If you are a parent or guardian and believe that a minor in your household has registered an account with hdaje, please contact [email protected] immediately.

11. Changes to This Privacy Policy

hdaje reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to how we collect or use your personal data, we will notify you via your registered mobile number at least 7 days before the change takes effect. The updated Policy will be published on this page with a revised "Last Updated" date at the top.

Your continued use of the platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you may close your account by contacting [email protected] before the effective date.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hdaje handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently, and to upholding your rights as a player.